💬 Role overview

Customer Support Specialist

Your customers deserve helpful, human responses. We find communicators who genuinely care about the experience — people who'll represent your brand well, not just close tickets.

What they'll do

Handle inbound customer enquiries across email, chat, and social
Manage support tickets and maintain response time standards
Troubleshoot product or service issues and escalate appropriately
Write and maintain help centre documentation
Track customer satisfaction metrics and flag recurring issues
Coordinate with internal teams on customer feedback

Tools they'll know

Zendesk Intercom Freshdesk HubSpot Gorgias Slack Notion Google Workspace

Common questions

Most of our support specialists work standard Philippine business hours (PHT), which can overlap well with US mornings or APAC business hours. We can discuss shift preferences on your first call.

Very strong. The Philippines has one of the highest English proficiency rates in Asia, and we assess written communication as part of our vetting process.

Yes. Many of our support specialists are comfortable with phone and video calls, not just written channels. Let us know your requirements and we'll find candidates with the right experience.

Starting at $11/hour, all-in. The hourly rate covers the professional's pay, our management fee, payroll, and compliance. No placement fee on top. The exact rate depends on experience level, which we walk through on our first call.

Ready to hire?

Starting at $11/hour, all-in. Book a free call and we'll find you the right person within two weeks.

Book a call →

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